Customer-owned systems
Channels, helpdesk, CRM, ERP, operational APIs, and data sources continue to own their domain records and delivery contracts.
Integration ecosystem
Connect the support stack. Keep every system in its role.
OpenOS is designed to receive operational evidence and execute authorized actions without taking ownership of your telephony, messaging provider, helpdesk, CRM, ERP, or data system.
01 Catalog 02 Connection health Integration ecosystem
Keep the stack your operation already trusts.
Connect through provider APIs, webhooks, and scoped implementation.
CCaaS & helpdesk
Zendesk 
Freshdesk 
ServiceNow 
Genesys 
NICE CXone 
Five9 
Talkdesk CPaaS & channels
Twilio 
Gupshup 
Exotel 
Infobip 
Sinch 
Meta / WhatsApp 
Sarvam AI CRM, ERP & commerce
Salesforce 
SAP 
Oracle 
Microsoft Dynamics 365 
HubSpot 
Zoho 
Shopify 
Tally Logos identify commonly operated systems, not partnerships or preconfigured native connectors. Connection scope depends on provider APIs, permissions, credentials, and deployment requirements.
The connection model
Read evidence. Govern intent. Execute through the owner.
Each connection defines what enters OpenOS, which action may leave, and which external system remains authoritative.
Derived support evidence
Normalize events, preserve provenance, monitor health, correlate operational patterns, and apply tenant and workflow controls.
System or provider action
The configured owner executes the action. OpenOS records the request and resulting evidence where the connection supports it.
Connection mechanisms
Different systems need different contracts.
The site distinguishes implemented paths from the broader systems that can be connected through scoped work.
Customer channels
Implemented paths cover web chat, website forms, Google Workspace email, and Amcos WhatsApp. Meta WhatsApp is activated with the required customer credentials and provider approval.
Voice providers
Sarvam managed voice and Exotel paths are enabled through controlled provider configuration, preflight, and customer acceptance.
Operational systems
Scoped HTTPS APIs, webhooks, scheduled JSON ingestion, and governed HTTP tools connect systems that do not yet have a packaged adapter.
Quality ingestion
Scheduled HTTPS JSON pulls, scoped push APIs, and controlled imports bring eligible completed interactions into Quality.
Governed HTTP tools
Tenant-scoped HTTPS tools use secret references and node/revision grants for authorized workflow actions.
Custom implementation
CRM, helpdesk, ERP, and data-system connectivity is scoped against the provider API, objects, permissions, and acceptance criteria.
Channel responsibility
The provider-executed contract stays explicit.
WhatsApp
Your BSP delivers. OpenOS governs the support loop.
Inbound evidence, workflow, contextual handoff, delivery state where supported, and configured Quality eligibility.
Inspect WhatsApp responsibilities → VoiceYour provider owns live media and calling.
OpenOS governs audience, consent, provider readiness, evidence, exceptions, and outcome reconciliation.
Inspect voice responsibilities → EmailThe mailbox stays yours. The thread gains a lifecycle.
Implemented Google Workspace ingestion, threading, reply policy, human review, closure, and Quality handoff.
Inspect email responsibilities →Connection readiness
A logo is not a production acceptance test.
Before a connection is represented as ready, the deployment should establish the object scope, direction, authentication, tenant boundary, provider prerequisites, health check, failure behavior, and acceptance evidence.
- 01Scope
Signals read, actions permitted, objects, volume, and cadence.
- 02Authority
System of record, provider owner, approvals, consent, and retention.
- 03Reliability
Idempotency, health, retry, reconciliation, and degraded behavior.
- 04Acceptance
Customer credentials, provider approval, controlled tests, and production sign-off.
Direct answers
What an ecosystem logo means here.
Does every logo represent a native connector?
No. The ecosystem wall represents systems OpenOS is designed to connect through provider APIs, webhooks, and scoped implementation. It does not imply partnership, certification, or out-of-the-box availability.
Do we transfer provider licenses to OpenOS?
No. The telephony, BSP, mailbox, CRM, ERP, and other system contracts remain customer-owned.
What is available without custom CRM or ERP work?
The strongest current product paths include web chat, website forms, Google Workspace email, and Amcos WhatsApp, with controlled or gated Meta, Exotel, and Sarvam paths. Exact tenant activation still requires configuration and acceptance.
Can OpenOS execute actions?
Yes, through configured provider adapters or governed HTTPS tools with the required credentials and grants. A generated recommendation is not represented as execution evidence.
Tailored walkthrough
Bring the systems around one support workflow.
We will map what OpenOS reads, what it may write, which provider executes, and what evidence returns—before discussing implementation.
- 01Your current loopChannels, systems, volume, and the operational gap.
- 02The product proofResolve, escalate, audit, and decide in one scenario.
- 03A scoped first deploymentOne workflow with explicit evidence and success measures.
Prefer email? sales@openost.com