Intent, channel, history, and current request.
Solutions
Regulated India first. Then the job the team owns.
OpenOS runs customer operations for banks, insurers, and NBFCs, and for government helplines and utilities. Support, quality, and leadership use the same operating record.
Nothing on this page names a live customer. Product screens elsewhere use labelled demonstration data.
01
Banks, insurers, NBFCs
Where does a complaint need a record that can stand up to RBI or IRDAI?
L0 Agents + Workspace + Quality + Trinetra- Routine resolution
- Exception handoff
- Eligible audit coverage
- Complaint record
02
Government helplines and utilities
Where do grievance and utility queues close without a sample-based audit?
L0 Agents + Workspace + Quality- Queue ownership
- SLA evidence
- Eligible audit coverage
- Language coverage
03
Support & CX
Where are customers repeating effort, and where is the handoff failing?
L0 Agents + Workspace + Trinetra- Eligible containment
- Handoff completeness
- Repeat contact
- SLA risk
04
Operations & Quality
What was evaluated, why did it fail, and what should improve?
Quality + Workspace + Trinetra- Eligible audit coverage
- Finding recurrence
- Reconciliation gap
- Coaching follow-through
05
Technology & Leadership
Which operational drift needs a decision, and what evidence supports it?
Trinetra + Decision Cards + governed tasks- Workflow reliability
- Provider health
- Ownership age
- Decision-cycle time
Shared evidence
Every role follows the same operational chain.
Conversation, case, workflow, quality, and provider evidence stays connected as the question moves from frontline work to leadership decision.
Workflow, assignment, SLA, provider, and resolution state.
Eligibility, scorecard, rationale, and findings.
Repeated drift across the same support journey.
Evidence-backed recommendation and accountable next step.
Return to the selected operational measure after action.
Tailored walkthrough
Choose one role, one workflow, and one operating question.
The walkthrough follows the evidence across teams without pretending every role uses the same screen.
- 01Your current loopChannels, systems, volume, and the operational gap.
- 02The product proofResolve, escalate, audit, and decide in one scenario.
- 03A scoped first deploymentOne workflow with explicit evidence and success measures.
Prefer email? sales@openost.com