Product
A Decision Card frames the next move. It does not take it.
Trinetra generates a Decision Card when support evidence shows a material pattern: falling containment, SLA risk, unassigned exceptions, or repeat contact. A person selects the recommendation before it becomes managed work.
What the card carries
The card states the issue, the business impact, the evidence, the assumptions, the recommendation, a proposed owner role, a deadline, and a confidence level. Those fields are there so a leader can inspect the frame instead of trusting a sentence.
- Evidence stays attached. The card does not assert a cause it cannot point at.
- The proposed owner is a role. A named assignee exists only after someone converts the recommendation into a task.
- Confidence is the strength of the evidence in OpenOS, not a promise that the recommendation will work.
What the card is not
It is not an alert, a dashboard tile, or a hidden action. It is not the durable work record. After a leader selects the recommendation, the managed task holds the assignee and the status. The affected measure is reviewed after the intervention window.
Where the evidence comes from
Trinetra reads tenant-scoped evidence already in OpenOS: conversations, case state, workflow results, quality findings, and provider events that a configured connection has ingested. It does not live-query every external system. Screens that show a card on this website use labelled demonstration data.
Questions
Direct answers
Does a Decision Card assign an owner?
It proposes an owner role and a deadline. Named assignment and lifecycle status belong to the managed task created after a person selects the recommendation.
Is the card proof that the recommendation worked?
No. The card is the decision frame. The outcome is whatever the agreed measure shows after the intervention window.
Can a card act on a customer's account by itself?
No. Actions go through configured tools and the client's providers. A recommendation is not execution evidence.
Tailored walkthrough
Walk through one workflow.
We will use labelled demonstration data and the channel, audit population, and baseline that match the operation you run.
- 01Your current loopChannels, systems, volume, and the operational gap.
- 02The product proofResolve, escalate, audit, and decide in one scenario.
- 03A scoped first deploymentOne workflow with explicit evidence and success measures.
Prefer email? sales@openost.com