Resolved and audited
The usage fee follows interactions that were resolved inside the agreed rules and scored on the tenant's versioned scorecard.
Commercial model
Per resolved-and-audited interaction.
OpenOS charges for interactions that are resolved and audited, plus a fixed implementation retainer for the first 60 days. If we do not beat the client's agreed baseline in those 60 days, the pilot is free.
Telephony, WhatsApp BSP, mailbox, helpdesk, and CRM contracts stay with the client and stay out of the OpenOS fee.
What the fee covers
Three parts. One pilot term.
A resolution counts when the customer confirms it, or does not return on the same intent inside the agreed window. Deflection alone does not count.
60-day retainer
A fixed implementation retainer covers discovery, connection, workflow configuration, and the first operating window. It is not a seat licence.
60-day guarantee
The pilot is measured against the client's baseline. If OpenOS does not beat that baseline, the pilot is free.
Your providers
Channel, BSP, telephony, and mailbox fees remain on the client's contracts.
Claim boundaries
Typical annual engagements. Not a public price list.
These ranges describe current proposal bands in USD, with rupees in parentheses at about ₹84 per dollar. A quote is scoped to volume, channels, and the systems we connect. Converted figures are indicative.
OperationTypical annual engagementUsual shape
Mid-size$20–30K (₹18–25 lakh)One workflow, one or two channels, a defined eligible audit population.
Enterprise$40–65K (₹35–55 lakh)Broader intent coverage, Workspace for exceptions, and leadership Decision Cards.
Conglomerate$90–180K (₹75 lakh–1.5 crore)Multiple lines of business, with connections scoped per system of record.
State government$240–600K (₹2–5 crore)Helpline or grievance volume, with the department's channel providers left in place.
What a proposal needs
The number follows the operating footprint.
- 01Volume
Monthly inbound interactions, by channel, and which intents are in scope for resolution.
- 02Baseline
The containment, handling, and audit coverage the 60-day guarantee is measured against.
- 03Eligible population
Which closed interactions enter Quality, and which scorecard version applies.
- 04Connections
The client-owned telephony, WhatsApp, mailbox, helpdesk, and CRM paths required to complete the work.
Tailored walkthrough
Bring volume, channels, and the baseline.
We will price one workflow against your current operation. The ranges on this page are typical engagements, not a rate card.
- 01Your current loopChannels, systems, volume, and the operational gap.
- 02The product proofResolve, escalate, audit, and decide in one scenario.
- 03A scoped first deploymentOne workflow with explicit evidence and success measures.
Prefer email? sales@openost.com