Who it is for
The first buyers are regulated financial companies in India, and government or utility helplines that need an auditable close. These are operating patterns, not a claim that a named institution is live.
Telephony, the WhatsApp provider, the helpdesk, and the CRM stay with the client.
AI resolves routine intents on the client's channels. Exceptions reach a person with context. Eligible closes are audited instead of sampled.
Department systems stay authoritative. OpenOS runs the inbound loop, the human exception desk, and the audit of eligible closed interactions.
Industry quality programmes typically review a small share of interactions. OpenOS scores the configured eligible set and keeps the rationale.
OpenOS does not become the telephony carrier, the WhatsApp BSP, or the system of record. Connections are scoped per client.
Start by workflow
A credible first deployment has a defined intent, current channel, source of truth, escalation path, quality rule, and measurable operating outcome.
One frequent customer need with visible operating friction.
The customer-owned provider path currently carrying the work.
The transcript, case, fields, provider events, and quality context required.
Automation eligibility, human handoff, approvals, and systems of record.
Containment, assignment, SLA, quality, repeat contact, or another defined outcome.
The agreed cadence for inspecting evidence and outcome movement.
Tailored walkthrough
We will map the channel, provider, system boundary, evidence, quality definition, and success measure before proposing a deployment.
Prefer email? sales@openost.com
